Are you bilingual in French and English, tech-savvy, and ready to launch or grow your career in IT support? Acuity Technologies is looking for a Remote Service Desk Technician based in Quebec, Canada, to join our help desk team supporting enterprise-level mobile devices.
If you thrive in a fast-paced environment, enjoy solving technical issues, and love learning about emerging tech, this is your opportunity to make a difference with one of North America’s most trusted managed mobility service providers.
About Acuity Technologies
Headquartered in Tampa, Florida, Acuity Technologies has over 20 years of success delivering high-quality technical support and mobility management to clients across the United States and Canada. As a leader in the Mobility Managed Services sector, Acuity supports some of the largest enterprise organizations through 24/7 remote support, ensuring productivity, uptime, and seamless technology integration.
Also Apply: Hotel Sales Executive | Leading Hospitality Group (Saudi Arabia)
Position: Remote Service Desk Technician
As a Service Desk Technician, you’ll be part of a remote support team providing daily technical assistance for mobile devices like smartphones, tablets, and rugged devices. You will assist users via phone, email, and ticketing platforms, ensuring timely resolution of issues while delivering outstanding customer service.
Key Responsibilities
- Provide technical support for mobile phones, tablets, and connected devices
- Troubleshoot and resolve issues using ticketing systems under SLA timelines
- Field inbound/outbound support calls and respond to email inquiries
- Utilize multiple systems and tools to log, track, and resolve tickets
- Deliver clear, professional communication in English and French
- Document support cases accurately and escalate when necessary
Required Skills & Qualifications
- Bilingual fluency in French and English (written and verbal)
- At least 1 year of experience in a help desk or IT support environment
- Familiarity with ticketing systems and working within SLAs
- High attention to detail and strong problem-solving skills
- Excellent professional communication and customer service etiquette
- Proficient in Microsoft Office Suite (Excel, Word, Outlook)
- Ability to adapt quickly to new technologies and software tools
- Availability to work day and evening shifts (Monday to Friday – EST)
- Spanish language skills are a plus
What’s in It for You?
- 💰 Competitive salary + performance bonuses
- 🏖 Paid time off
- 🎁 Anniversary and birthday bonuses
- 🌎 Remote work with a collaborative and supportive team
- 🎓 Opportunities to learn, grow, and develop in IT and mobility services
- 🚀 Become part of a growing company recognized for excellence in support delivery
Job Type & Location
- 🖥 Remote – Quebec, Canada only
- ⏱ Full-time | Monday to Friday | EST Day & Evening Shifts
Why Join Acuity Technologies?
At Acuity, we value innovation, professionalism, and people-first culture. You’ll be part of a diverse, inclusive, and forward-thinking team where your contributions are recognized, supported, and celebrated.
How to Apply
Ready to take your IT support career to the next level? Submit your application today and become part of Acuity’s growing remote service desk team.
🌐 Apply now at www.acuitytechnologies.com or through your preferred job portal.
Disclaimer: The information, job listings, and updates shared on Sopurl.xyz are only for general information and job-seeking purposes. We try our best to keep all details correct and up to date, but we do not guarantee the accuracy, completeness, or reliability of any job posted.
